Migrating from Open CTI is more than meeting Salesforce’s February 28, 2028 deadline. It’s an opportunity to prepare your contact center for Agentforce Voice.

Learn four critical migration decisions that affect call data, AI readiness, routing, and security, and how to avoid costly rework after go-live.

Open CTI retirement is more than a telephony migration. The decisions you make now about call data, routing, governance, and AI readiness will determine how easily Agentforce can work with your customer conversations later. Here’s how to migrate once and build for what comes next.

Salesforce introduced three new editions: Core, Advanced, and Max, bundling AI, Slack, analytics, security, and support into one subscription. Explore the pricing, what's included in each tier, and what existing Salesforce customers should evaluate before upgrading.

Open CTI retires on February 28, 2028, but the real migration work starts long before then. Learn what to audit across your orgs, integrations, reporting, customizations, and call data so you can scope the right migration path, budget accurately, and avoid expensive surprises later.

Still exporting Salesforce reports and pasting numbers into Slack by hand? Learn how to automatically send Salesforce reports to Slack, give leadership fresher data, reduce manual reporting, and avoid the governance mistakes that can expose sensitive information.

Dreamforce 2026 is packed with big ideas around Agentforce, AI, and the Agentic Enterprise. But for Salesforce teams, the real question is what is actually worth bringing back to the roadmap.

Equals11 is heading to San Francisco with a focused agenda: what to fix first, where AI can create measurable value, and which Dreamforce announcements are ready for real-world execution.

Claudeforce brings Claude deeper into Salesforce. Here’s what the Anthropic partnership means for your data, permissions, governance, and AI readiness.

Should your nonprofit move from NPSP to Agentforce Nonprofit in 2026? Here’s what changed, what migration really involves, and how to decide whether it’s time to move or stay put.

The audit checklist we published in April covers the org you already have. This covers what changes the day you switch an agent on, because activation creates surfaces that did not exist when the last access review ran.

The definitions were written once and never revisited

Stage criteria usually get set during implementation, in a room with a handful of people, against how the business worked that year. Then the business changed. New segments came in, a service line got restructured, deal shapes shifted. The picklist stayed.

You can switch on Agentforce in the afternoon. Getting it to pay for itself is the harder part, and that gap is where Salesforce AI deployments stall.

You pay a median of $110,100 for a senior Salesforce admin in 2026, and the backlog never shrinks. Busy is not the same as productive. The cleanup filling the week is architectural, and the fix sits upstream of the person. Here is what that salary should actually buy back.

A voice migration does not fail during planning. It fails at 8 a.m. on cutover day, when the first call routes to a queue that no longer exists.

By now, you have done the audit and know what depends on Open CTI. The move itself is the risky part. Here is how to make it without the contact center going dark.

Recommendations don't match reality. Predictions are inconsistent. The team has quietly stopped trusting what the agents surface, and nobody wants to say it out loud in the next leadership meeting. This is an example of a foundation problem.

By the time a manager flags the wrong owners, the Recycle Bin is already empty, and the original values are gone.

That distance between the loss and any clean way to restore it is the recovery gap. It comes down to one question almost nobody asks until the day it counts. Is your Salesforce data actually backed up, and could you get it back fast?

Open CTI, the framework that has connected the company's phone system to Salesforce since go-live, now has a retirement date. February 28, 2028.

If your service or sales reps work a phone panel that lives inside Salesforce, this affects you, and the clock has already started.

The data stopped telling one story a long time ago, and every team learned to read it a little differently. That gap has a name. Call it data debt, the slow buildup of duplicate constituents, empty fields, and records nobody ever defined, which taxes every report you send to a board or a funder. A nonprofit Salesforce data cleanup is how you pay it down before it starts shaping decisions you did not mean to make.

Salesforce churn prediction is only as good as your data.

A customer carries a low churn score for two quarters. The renewal slips. Usage drops. Then they leave. The prediction never flinched, and your team trusted a number that was wrong before the model ever ran.

This is one of the most common ways money leaks out of a mature Salesforce org. The license line item is rarely the problem. How those licenses are assigned, tracked, and renewed is the problem. Salesforce is not expensive. Misalignment is expensive.

There is a quieter thing worth getting ahead of, and a little attention now saves your team real effort later. It is called knowledge debt, and it is the gap between what your org does and what your team can still explain.

The good news is that this is fixable, and the teams that tackle it early move faster on everything that comes after, including AI.