Salesforce Consulting Blog
Does AI Have a Sustainability Dilemma? Research Shows Optimism Despite Energy Demands
Nearly 500 sustainability professionals weighed in:
“AI is reshaping our operations — but at what environmental cost?”
While 38% worry about AI’s negative impact on their sustainability efforts, 57% are optimistic they can balance AI’s energy demands with its transformative benefits.
Your Guide to Scaling with AI Agents: The Agentforce 3 Launch
Salesforce’s Agentforce 3 is here — a platform-level leap designed to solve the biggest blockers to scaling AI agents: visibility, control, and speed. Built on lessons from 8,000+ Agentforce deployments, this release empowers you to build, monitor, and optimize your digital workforce at enterprise scale. Announced: June 23, 2025
Do You Really Need an AI Agent? 5 Scenarios Business Leaders Should Consider
AI agents are changing the way we work.
They automate, assist, and streamline – all while offering 24/7 support and speed that’s hard to ignore.
But here’s the part that doesn’t get talked about enough:
Knowing when not to launch an AI agent is just as valuable as knowing when to embrace one.
Salesforce Acquires Informatica for $8B: What This Means for the Future of AI + Data
On May 27, 2025, Salesforce announced its definitive agreement to acquire Informatica in an $8 billion deal, a major move aimed at reinforcing Salesforce’s position as the world’s #1 AI CRM.
This acquisition brings together:
Salesforce Einstein + Agentforce (AI-driven decision-making and automation)
AI Agents vs. Automation: Why the Future of Work Won’t Be Scripted
The age of AI agents is here but are your systems, your teams, and your strategy ready to handle them?
What is an AI Agent?
Unlike simple automation bots, AI agents don’t just follow a script.
They observe, decide, and act, often with minimal human input.
Think of them as autonomous digital workers powered by generative AI.
22 AI Agent Terms Every Business Leader Needs To Know
To fully unlock the power of Salesforce Agentforce and Einstein AI, business users and admins alike need a shared language. Here’s your glossary, no jargon, just clarity.
1. Agentic AI
A form of AI that uses autonomous agents to complete multi-step tasks without needing human instruction for every action.
Agentforce is Salesforce’s agentic layer, purpose-built to orchestrate these workflows inside your CRM.
2. AI Agent
Get Your Team AI-Ready for Customer Service in 5 Steps
Customer service is evolving fast, and AI is leading the transformation. According to Salesforce Research (2024), 77% of service teams say AI helps them spend more time on meaningful customer interactions. AI isn’t here to replace jobs, it’s here to enhance them.