Salesforce Consulting Blog
Why so many AI initiatives fail and how to make yours work
A recent MIT study found that 95% of AI pilots fail before reaching production.
The initial hype (FOMO: fear of missing out) is being replaced with a new anxiety (FOMU: fear of messing up).
So, what is going wrong?
Salesforce AI Agents vs. Manual Campaigns: The ROI Nonprofits Can’t Ignore
Nonprofit teams are under constant pressure to do more with less. Every email, every campaign, every donor touchpoint needs to deliver impact. That’s why the question has evolved: “How do we make every campaign smarter?”
AI Agents vs. Automation: Why the Future of Work Won’t Be Scripted
The age of AI agents is here but are your systems, your teams, and your strategy ready to handle them?
What is an AI Agent?
Unlike simple automation bots, AI agents don’t just follow a script.
They observe, decide, and act, often with minimal human input.
Think of them as autonomous digital workers powered by generative AI.
22 AI Agent Terms Every Business Leader Needs To Know
To fully unlock the power of Salesforce Agentforce and Einstein AI, business users and admins alike need a shared language. Here’s your glossary, no jargon, just clarity.
1. Agentic AI
A form of AI that uses autonomous agents to complete multi-step tasks without needing human instruction for every action.
Agentforce is Salesforce’s agentic layer, purpose-built to orchestrate these workflows inside your CRM.
2. AI Agent
Get Your Team AI-Ready for Customer Service in 5 Steps
Customer service is evolving fast, and AI is leading the transformation. According to Salesforce Research (2024), 77% of service teams say AI helps them spend more time on meaningful customer interactions. AI isn’t here to replace jobs, it’s here to enhance them.