Salesforce Consulting Blog
AI Agents vs. Automation: Why the Future of Work Won’t Be Scripted
The age of AI agents is here but are your systems, your teams, and your strategy ready to handle them?
What is an AI Agent?
Unlike simple automation bots, AI agents don’t just follow a script.
They observe, decide, and act, often with minimal human input.
Think of them as autonomous digital workers powered by generative AI.
22 AI Agent Terms Every Business Leader Needs To Know
To fully unlock the power of Salesforce Agentforce and Einstein AI, business users and admins alike need a shared language. Here’s your glossary, no jargon, just clarity.
1. Agentic AI
A form of AI that uses autonomous agents to complete multi-step tasks without needing human instruction for every action.
Agentforce is Salesforce’s agentic layer, purpose-built to orchestrate these workflows inside your CRM.
2. AI Agent
Get Your Team AI-Ready for Customer Service in 5 Steps
Customer service is evolving fast, and AI is leading the transformation. According to Salesforce Research (2024), 77% of service teams say AI helps them spend more time on meaningful customer interactions. AI isn’t here to replace jobs, it’s here to enhance them.